Trouble with the flooring

I had hoped that I would be reporting that our hardwood floors are done...sadly, they are not.  We have run in to an issue.  We hired Upscale Remodeling on the recommendation of our tile girls (that's right, our tile layers are girls) and were originally impressed with Rein's (the owner) knowledge of flooring.

We hired Rein and his guys to repair the original antique hardwoods on the east side of the house.  Using wood we saved from other areas, they were to patch in areas that had been damaged over the years.  Other areas required new specially milled wood.  It needed to be specially milled because the original flooring was 2" wide and only 3/8 thick in order to match the existing antique floors.

In the office and the hallway they were to relay the "feature strip" or inlay pieces and lay the new floor where needed.  In the living room, they were just repairing the flooring on the outer edges, where old floor grates had previously been.

Also included in our contract was the purchase of new hickory (which Brad and I laid ourselves) and the sanding and finishing of all the floors. So, here's what I have to say on the matter...

1.) The hickory looks great thanks to Brad's attention to detail.

"Racking" downstairs floor

"Racking" upstairs hallway

Foreman Oraya

2.) The "feature strip" looks nice, but we don't know how well it's attached and if, over time, it is going to come up.

Original hallway laid long-ways

3.) The hallway flooring was originally long-ways (east to west), but Upscale laid the newly milled wood across-ways (north to south).  It doesn't look good and we weren't asked before they made the decision to lay it the wrong way.

New hallway laid across-way

4.) The workmen are not carpenters.  They didn't measure before they made their cuts.  Not good...I'll let you see for yourself.

So, now, we are waiting for them to come and removed and relay the hall floor and remove and replace all the miscut boards.  Another issue, the finish guy (who we really like and does excellent work) no longer works for Upscale.  What this means for the finishing of our floors remains yet to be seen.